ARTIC (AVANSER Real-Time Inbound Call-Centre) is a cloud-based call centre solution that gives you the flexibility and control to not only manage inbound calls but also improve the way calls are handled by your business.

Traditional Call Centres Lack Sophisticated Tracking Tools

ARTIC is powered by AVANSER which means you’ll be able to track the source of every call (i.e. what marketing activity brought that inquiry in), who took the call, how the call was handled by the agent including the outcome of that call.

This gives you the ability to zero-in and get precise feedback on areas of improvement either with your marketing or with your agents to continually improve performance.

Traditional Call Centres Typically Rely On In-House Agents

ARTIC is flexible, because it is a virtual system you can have an agent working in-house or remotely from any location.

Traditional Call Centres Are Expensive

Traditional call centres create a substantial impact on bottom lines to initiate and also to maintain. ARTIC is simple – there are no moving parts, everything is handled inside the cloud. ARTIC is agile – you can have 1 agent, or 1,000. ARTIC has no ongoing hardware or software costs other than the monthly subscription.

ARTIC offers many more benefits:

• Improve your customer experience
• Account for your Agent times
• Optimise your conversion rate
• Reduce call abandonment
• Scale for peak periods
• Gather marketing intelligence
• Control remote offices
• Access the system from anywhere in the world
• Integrate data into your CRM Systems
• Operate as a stand alone or integrate with existing phone systems

ARTIC offers powerful call centre management which is affordable, easy to set up and can deliver the power of AVANSER’s call tracking solutions all in one package.