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Retail


Whether you're a small retailer with limited advertising budget or you are part of a large retail network advertising nationally, the key to success is to work that investment as hard as possible.

AVANSER enables you not only to track the source of every lead and decide on the best advertising option, but also to maximise sales ensuring that you will not lose any calls and that each lead is connected to the right person.

Just some AVANSER advantages for the retail industry include:

- track every lead your marketing campaigns generate, not just answered calls but missed calls too – using our real-time reports
- accurately measure the return on investment
- quickly respond to lost calls in order to convert them into sales
- instantly route calls to specific departments, eg kitchenware, layby, administration, repairs, service desk
- instantly recognise which product or ad the caller is responding to, for specific greeting and handling
- monitor inbound calls for customer feedback and staff training
- instantly and seamlessly route calls to the caller's nearest branch
- reduce call abandonment.
"Since engaging AVANSER to help us with tracking our leads and marketing campaigns, we've not only seen an increase in sales, but we have also improved on how we engage and service our customers.
With AVANSER we never miss calls and we're able to listen to how we handle calls and also get a better idea on what our customers are asking."

Gino Severin
Marketing Manager Printers, LANIER AUSTRALIA