Missed Call Notification
AVANSER’s Instant Missed Call Notifications is a simple yet powerful tool that gives you the opportunity to contact, qualify and convert more leads.
• Plug leaks in your sales funnel.
• Opportunity to re-engage a lead while they’re still hot.
• Return missed calls promptly
• Use the data to view the ad source number, time, date, etc.
How it works:
As soon as a call is missed, AVANSER’s system captures the data, including voicemail recordings, and sends it straight to the appropriate person or team via email or SMS. You can brand it to suit your needs. Fully customisable, these notices can be styled to suit your business and will give you:
• Time and date of the missed call.
• Calling Number.
• Answer Point (i.e. the party that was to receive the call).
• The advertising source that generated the call.
• The Caller’s location.
• Status of the call (i.e. busy, missed, abandoned etc…).
• Recorded Voicemails.
SMART CALL NOTIFICATION
Missed calls are important, but they aren’t the only calls that businesses need to be aware of immediately. Smart Call Notification lets you define the type of calls you want to be made aware of immediately, and lets you know as soon as these calls occur via email
or SMS. Decide the type of calls you would like to be notified of based on a single criteria or any possible combination of:
- Communication type (be notified of SMS for clients utilising AVANSER’s virtual mobile
numbers, or calls).
- Call direction (inbound, outbound or both).
- Call Status.
- Call Duration (less than, greater than or a combination of both).
- Talk Time (talk time less than, greater than or a combination of both).
- Tracking Number.
- Calling Number (give priority treatment to key clients).
- Include or ignore Private Callers.
- Call Survey or Outcome results.
Below are examples of how Smart Call Notification is used:
- Advanced Missed Lead Notice
Not every answered sales call is a successfully lead conversion. Sales teams are expected to engage with callers, and keep them on the line to make a sale. When sales calls are too short, it can be an indication that the call might have been mishandled. Filter for calls that are answered by your sales team, but have a short talk time. This way you can make sure those calls were handled correctly and recover mismanaged leads while they are still hot.
- Potential Dispute Notice
Customer service teams work to give clients the best experience possible. Often they are quick, knowledgeable, and efficient to leave clients satisfied with their experience. Unlike sales calls, customer service teams generally try to keep clients
happy by resolving any concerns and answering any questions as quickly as possible. When calls start going for too long they are indicators that there is either a dispute brewing, or some unusual activity with a client. Filter calls that are answered by yourcustomer service team, but have a long talk time to be made aware of potential issues and unusual client
situations as they happen, and make sure your clients are looked after and are getting the best service possible.
- Advanced Missed Call Notice
Your missed call notifications should be a call to action. When there is no voicemail left from private callers, there is no action that can be taken. Avoid cluttering your emails or ticket systems by receiving only notices that can be acted on. Combine 2 notifications, one which captures any missed calls where the caller ID is not private, and one which captures missed calls from private callers only when a voicemail is present. Eliminate email clutter and be left only with notices you find useful.