Control Lead Distribution

Automatically distribute leads to branches. Direct a call to the nearest branch depending on the caller’s current location. AVANSER has many options to help you control how inbound calls are distributed and handled.

Real-Time Tracking Of Marketing Performance

AVANSER Call Tracking makes it easy to see how many leads each marketing channel is generating. See the advertising source (online or offline), search engine, keyword, location and more. In-house marketing teams and/or marketing agencies will be able to use this data to reduce marketing waste while optimising existing marketing performance to drive more calls.

Manage Inbound Call Traffic

AVANSER Call Routing allows you to set up powerful call management options and rules, giving you complete control over how calls are channeled and managed. Send sales calls to the sales team and customer service calls to the customer service team etc.

Re-route calls based on busy seasonal periods to reduce missed calls.
Set up dynamic menu systems that generate options for callers on-the-fly depending on their postcode.
Control, automate and send leads to different locations based on rules you specify.
Reduce the risk of missed calls by setting up call forwarding processes.

Ensure Brand Consistency

AVANSER’s Call Conversion solutions help franchise stakeholders monitor exactly what’s happening on each inbound sales call.

Does each branch handle calls the same way?
Do they ask the same questions and have good product knowledge?
Are customer service inquiries being handled efficiently?
Are calls being missed?

CONVERT MISSED CALLS INTO NEW SALES

Based on our own call data, on average, Australian businesses miss 17% of their calls.

Missed calls are wasteful in terms of marketing dollars invested in getting the phone to ring, only to then miss that call and hand it over to a competitor.

AVANSER’s Call Tracking & Analytics solution helps you eliminate missed calls by sending an instant email to your team so they can quickly convert that call into a sale.

See Our Other Solutions