Caller insights - NZ
Our quality control and compliance tools are dynamite, strengthening not only data but also your team and overall business.
AVANSER’s AI-powered sentiment analysis tools have the power to automatically review your calls to pinpoint compliance gaps, caller satisfaction or sentiment, and the reasons why clients or prospects are contacting your business!
AVANSER’s Call Evaluation lets you evaluate your team’s calls; our fully customisable solution allows for review segmentation so you can keep an eye on customer satisfaction.
What can AI-powered sentiment analysis do for your business?
- Unlock essential insights from your client interactions to more easily measure and improve your overall customer engagement and experience.
- Easily flag high-risk calls by identifying bizarre caller behaviours, unsatisfied or aggressive calls, and poor handling of calls.
- Identify the factors resulting in call friction to improve future call handling effectiveness and ensure future smooth sailing.
- AI keeps an eye on all sales and service calls to monitor and improve your staff’s call-handling skills so you can tune in when you need to and tune out when you don’t.
- Identify areas of improvement inside the sales-driven processes.
- Assist you to a better outcome when you call back mishandled callers and convert them into new customers.
- Uncover new training opportunities.
- Make sure that best company practices are consistent across the team.
Hear what your customers have to say
“We are a small business that didn’t need much of the advanced features, but as we grew, our awesome Account Manager TL has been awesome to step up and guide us on how to maximise the system. The AVANSER team is customer centric and customer service focused.”